Application Support & Managed Services

 

 

Goals of Application Management:

     * One Interface - Avoid to create confusion due to different interfaces;
     * Quality - by ensuring that the level of service meets or exceeds the customer's expectations;
     * Value - to the customer by ensuring that all Application Management activities are aligned with

        the customer's business drivers and priorities to maximise business benefit;
     * Efficiency - and productivity improvements to reduce the cost of support;
     * Flexibility - to changes in business priorities, resource requirements and technical advancements.

Systems Operation Support is in charge of the operation of the systems. It has to:

     * Guarantee and supervise correct configuration of systems in the technological environment
     * Define and develop installation and operation procedures related to components which will be released to production
     * Make production
     * Realize configuration control.

FIFTYNET Tecnıologies has core competency in IT Application Development and Maintenance services

on a Fixed Price based on a committed SLA Model.

FIFTYNET Tecnologies' suite of Application Management Services includes:

     * First and Second Level Application Support
     * Change Management
     * Configuration Management
     * Performance Monitoring and Tuning
     * Enhancements and Related System Development
     * Application Maintenance Services (with tailor made SLA)
     * Legacy Modernization and Transformation and Re-engineering Services
     * Managed Services